Effectively engaging your clients and service users in complaints has the potential to make enduring changes for individuals, services, and organisations. Complaints help ensure voices are satisfactorily heard, changes are implemented, and policies, procedures, organisations, and services are improved.
Understanding our rights, including our rights to complain, is a skill that many of us learn from our parents and other caregivers. However, there are many individuals and groups who lack the confidence and understanding to access and make complaints.
This course is recommended for frontline education, health, and care practitioners to support you to better understand how to support your clients and service users.
Complaints Advocacy Explained
Understanding and using complaints advocacy enables frontline professionals to empower and support the voices, wishes and feelings of their clients and service users. Our complaints advocacy training explores how you can support and engage clients and service users to understand and apply their complaint rights, whilst helping them to consider potential outcomes and resolutions.
When applied effectively, complaints advocacy techniques empower clients and service users to better understand how they can be a vehicle for change.
Course Content
Upon completion of this training, learners will:
- Know what advocacy is.
- Be clear about complaints advocacy, and when and how it can be used.
- Understand what clients and service users may want to complain about and how best to support them.
- Be clear about the importance of complaints advocacy as an empowering vehicle for change for clients and service users.
- Understand when you will need to signpost to alternative individuals, organisations or services.
Availability
This training is bespoked for your service or organisation. It can include your policies, procedures, and strategic goals. Please complete our enquiry form or email training@nyas.net to discuss further.
