3 hours - Completed at once during the live webinar


£75+VAT (NYAS staff and self-employed contractor discounts apply)

This course will help advocates and other professionals to understand the complaints process, and to gain confidence in supporting children and young people who wish to make representation against their local authority (in England and Wales).

This course is recommended for practitioners and anyone wishing to learn more about supporting young people through the complaints process.

Supporting Young People Through the Complaints Process: Explained

It's important that children and young people understand their rights and entitlements. A key part of that is their right to speak up when they are not treated fairly. 

Complaints process can often be complex to navigate, especially for younger children or young people who have never had to make a complaint before. Supporting children and young people to understand the complaints process is one of the many ways professionals can help them to make their voices heard.


Course Content

Upon completion of this training, learners will:

  • Understand the standard complaints processes in England and Wales
  • Recognise how the complaints process may differ between local authorities, and know where to find more information about the process within their own local authority
  • Know who can make a complaint, as well as some of the common reasons for making a complaint
  • Understand how to support children and young people wishing to make representation through the complaints process
  • Be able to signpost children and young people to a range of child-friendly resources outlining their rights, including their right to make a complaint

This supporting young people through the complaints process training will be delivered via a live, interactive webinar. The training session will be delivered by a member of our highly experienced training team. 

NYAS is a leading, national rights based charity who deliver a range of services, including supporting young people through the complaints process, to children and young people across England and Wales. We have practical experience within this training area, and your learning will be supported by our expert guidance and a supporting handbook.

You can find all available training dates below - new dates are added regularly so keep an eye on this page for any updates if the dates below don't work for you. If you're looking to discuss bespoke training dates, please email and our team will be happy to help.

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