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About Bespoke Training

NYAS can work with you to develop either face-to-face or online learning opportunities that suit the needs of your organisation. Whether we are tailoring one of our current training courses to meet your requirements or creating a training package specific to what you need, we are here to help.

We have developed and delivered tailored and bespoke courses throughout the UK and internationally, to great acclaim.

If you are interested in bespoke training for your organisation, please fill out the form below or contact the NYAS Learning and Development team via bespokeenquiries@nyas.net to discuss your requirements.

NB: Please note that face-to-face delivery will incur additional costs.

We can work with you on:

Bespoke Offers

Complaints Advocacy

Duration: Full day

Delivery options: Virtual or in-person delivery available

About: Effectively engaging your clients and service users in complaints has the potential to make enduring changes for individuals, services, and organisations. Complaints help ensure voices are satisfactorily heard, changes are implemented, and policies, procedures, organisations, and services are improved.

Understanding our rights, including our rights to complain, is a skill that many of us learn from our parents and other caregivers. However, there are many individuals and groups who lack the confidence and understanding to access and make complaints.

This course is recommended for frontline education, health, and care practitioners to support you to better understand how to support your clients and service users.

Complaints Advocacy Explained: Understanding and using complaints advocacy enables frontline professionals to empower and support the voices, wishes and feelings of their clients and service users. Our complaints advocacy training explores how you can support and engage clients and service users to understand and apply their complaint rights, whilst helping them to consider potential outcomes and resolutions.

When applied effectively, complaints advocacy techniques empower clients and service users to better understand how they can be a vehicle for change.

Course Content: Upon completion of this training, learners will:

  • Know what advocacy is.
  • Be clear about complaints advocacy, and when and how it can be used.
  • Understand what clients and service users may want to complain about and how best to support them.
  • Be clear about the importance of complaints advocacy as an empowering vehicle for change for clients and service users.
  • Understand when you will need to signpost to alternative individuals, organisations or services.

Availability: This training is bespoked for your service or organisation. It can include your policies, procedures, and strategic goals. Please complete our enquiry form or email bespokeenquiries@nyas.net to discuss further.

Advocacy-in-Role

Duration: Full day

Delivery options: Virtual or in-person delivery available

About: Frontline professionals working in education, health and care sectors naturally use advocacy skills in their day-to-day work without understanding how to effectively apply advocacy in practice.

This course is recommended for frontline staff such as youth workers, pastoral support workers, healthcare practitioners, mental health practitioners and any other professionals wishing to develop their understanding of advocacy-in-role.

Advocacy-in-Role Explained: Applying advocacy-in-role enables frontline professionals to empower and promote the views, wishes and feelings of clients and service users within your setting. Advocacy-in-role explores how you can assertively build effective, client-led rapport, whilst also supporting them to navigate systems and make informed decisions.

When applied effectively, advocacy-in-role techniques empower clients and service users to better understand how to undertake and complete tasks for themselves. Advocacy-in-Role gives you the opportunity to demonstrate that your clients and service users do have a voice within your organisation.

Course Content: Upon completion of this training, learners will:

  • Know what advocacy is.
  • Understand different models of advocacy, including advocacy-in-role, and know where and when they are used.
  • Be clear about the differences between supporting wishes and feelings versus acting in best interests.
  • Know where advocacy-in-role takes place and how it works in practice with clients or service-users in your setting or service.
  • Understand the importance of assertiveness in the context of advocacy-in-role and know how to apply it.
  • Be clear about when you will need to signpost to alternative individuals or services.

Availability: This training is bespoked for your service or organisation. It can include your policies, procedures, and strategic goals. Please complete our enquiry form or email bespokeenquiries@nyas.net to discuss further.

Other Training Options

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