We are proud to announce that from 1st October 2023, on behalf of the Department for Education, NYAS will be providing a national Safety Net Advocacy Service and Helpline for children who are in and leaving care in England.


We will ensure that every child and young person who needs an advocate gets an advocate.  You can contact the NYAS Safety Net Helpline if you:

  • Are in care or are a care leaver up to age 25.
  • Need help from children’s services, are a child in need, are in the child protection process, or are 16-17 years old and homeless.
  • Want to know about your rights as a care-experienced young person.
  • Are not getting the support you need from your social worker.
  • Just want some help, or to be listened to.


NYAS will continue to support refugee and migrant children and young people, and young people in mental health settings.


What Does the Safety Net Service Include?

  • Advice and support from the helpline team.
  • Signposting to the service you need.
  • Ensuring you get the support you need from your local advocacy service.
  • Providing issue based advocacy in a way that suits you.
  • Specialist Non-instructed advocacy.
  • Advocacy finder service.
  • Self-advocacy information.

Ways to Contact NYAS Safety Net

NYAS Safety Net is available:

- 9am - 8pm, Monday – Friday

- 10am - 4pm, Saturday

Freephone Helpline Number

Contact our friendly team of freephone helpline advisors by calling 0808 808 1001. We’ll listen to your concerns, discuss your situation and provide you with the help and support you need. 

Calls are free from landlines and mobiles in the UK. They also won't show up on your phone bill. Don’t worry if you don't have credit on your mobile phone - you can still call us for free. 

Calls are not recorded but our helpline advisors will take notes about what you tell them.

If English is not your first language, we can arrange for an interpreter to join your call. As a member of LanguageLine, we can facilitate this to ensure you still access the help you need.


Online Chat

If you don’t like using the phone, you're unable to speak on the phone, or find it easier to communicate by typing rather than talking, then you can contact us via online chat. You can access this chat via the little circle in the bottom right hand corner of our website.

When the online chat is live, our trained helpline advisors will read your messages and respond in real time. Please give as much detail as you can and we may need to call you to find out more information.

Online chat may not always be available which will be shown on our website. If your enquiry is non urgent you can also email You can also complete the online chat form out of hours, and we will get back to you when our advisors are back online.


If you’re aged 16 or over, feel free to send us a WhatsApp message.

The number is 07494788875.

Messages are end-to-end encrypted, and we usually aim to respond within 24 hours, excluding weekends and bank holidays.

Text Support Service

If you feel like you can’t cope, or are worried about how you are feeling, you can contact our text support service 24 hours a day, 7 days a week by texting NYAS to 85258.

All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from all major mobile network providers and won't show up on your bill. Texts are anonymous, but if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide imminent support.

Our text messaging support service is free and you can use it to discuss anything that is bothering you. We provide in-the-moment support and problem solving when you need it most. This service is delivered in partnership with Shout.

We accept referrals directly from children and young people, professionals working with young people, their friends, families, and carers.

Follow our socials for more updates on our Safety Net services!

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