At NYAS we need your help to raise funds, so we can continue to support care-experienced children and young people across England and Wales

What we do matters to you, but how we do it matters too.

We are committed members of the Fundraising Standards Board and follow their code of practice to ensure we meet the highest standards, so you can give and fundraise for us with confidence and trust.

We will treat you with respect

We will be polite whenever we speak to you. We will not pressurise you and respect your privacy.

We will not sign up a supporter who is confused about who we are, or about what we do. We will not sign up a supporter who can’t afford to make a donation. We will follow the Institute of Fundraising’s guidance on people in vulnerable circumstances.

We will communicate with you based on your wishes.

From time to time we may write to you to tell you about our work. We won’t call or mail you too often.

We will ask all supporters how they want to hear from us about our work. If you want to stop hearing from us, just write, phone, email, or click on the link in our emails. We will always take action so do get in contact with us.

We will be honest and open

We will tell the truth and we will not exaggerate. We will do what we say we are going to do with donations we receive.

We will commit to high standards

We will adhere to the Code of Fundraising Practice set by the Fundraising Regulator. We will comply with charity law and fundraising law. We will monitor our fundraisers, volunteers and any third parties that work for us to ensure that they adhere to our high standards in fundraising.

We will not pass on your data

We will keep your personal information secure and will only use it to communicate with you, to process orders and donations, to keep you informed, for analysis and to improve our activities. We will not share your details with other charities or sell it to businesses.  Full details of how we process personal data is set out in our Privacy Policy.

We will take complaints seriously

We will consider all your feedback carefully, both compliments and complaints.

We get very few complaints, but we take every one we receive seriously. If our fundraiser has behaved inappropriately, we will take action. We will keep you informed throughout the process. Read our leaflet here.

If you have any thoughts or questions about this commitment please email us.

Read the Fundraising Regulator’s promise.