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Contact our Children and Young People’s Helpline

Our advocacy and support helpline is here to help. Some of the support we can offer via our helpine includes: 

  • A range of service referrals to access expert professionals 
  • Friendly advice and support to help you with a range of issues
  • Information to help you understand your rights and entitlements
  • Signposting to other relevant services and organisations

All calls, emails and messages are confidential. This means we’ll only tell someone else if:

  • You give us your permission to discuss your information
  • We believe your life or someone else's life is in danger
  • We're told we have to by law, for example for a court case.

To find out more about how we store and use your data, visit our privacy policy.

Ways to Contact the NYAS Helpline

Freephone Helpline Number

Contact our friendly team of freephone helpline advisors by calling 0808 808 1001. We’ll listen to your concerns, discuss your situation and provide you with the help and support you need. 

Our advocacy and support helpline opening hours are Monday to Friday, from 9am to 8pm.

Calls are free from landlines and mobiles in the UK. They also won't show up on your phone bill. Don’t worry if you don't have credit on your mobile phone - you can still call us for free. 

Calls are not recorded but our helpline advisors will take notes about what you tell them.

If English is not your first language, we can arrange for an interpreter to join your call. As a member of LanguageLine, we can facilitate this to ensure you still access the help you need.

Online Chat

If you don’t like using the phone, you're unable to speak on the phone, or find it easier to communicate by typing rather than talking, then you can contact us via online chat. You can access this chat via the little circle in the bottom right hand corner of our website.

When the online chat is live, our trained helpline advisors will read your messages and respond in real time. Please give as much detail as you can and we may need to call you to find out more information.

Online chat may not always be available which will be shown on our website. If your enquiry is non urgent you can also email help@nyas.net. You can also complete the online chat form out of hours, and we will get back to you when our advisors are back online.

Send Us An Email

You can contact us to ask for advice or support via email at help@nyas.net. 

We want to help you find the information and support that you need. The more you can tell us about your current situation, the more we will be able to help.

You can email the helpline at any time and we aim to respond within 24 hours. Responses may take longer druing weekends, bank holidays or holiday periods.

Text Support Service

If you feel like you can’t cope, or are worried about how you are feeling, you can contact our text support service 24 hours a day, 7 days a week by texting NYAS to 85258.

All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from all major mobile network providers and won't show up on your bill. Texts are anonymous, but if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide imminent support.

Our text messaging support service is free and you can use it to discuss anything that is bothering you. We provide in-the-moment support and problem solving when you need it most. This service is delivered in partnership with Shout.

If you or someone you know is at immediate risk of harm, or is not safe, call 999. If you are under 19 you can call Childline on 0800 1111 or call Samaritans on 116 123 - both are open 24/7

Got More Questions?

If you have further questions, or you want to know more about NYAS' support services, just get in touch.

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