“I was passed from pillar to post until I rang NYAS”

The NYAS National Helpline is a lifeline to many children and receives around 24,500 contacts a year. The Helpline offers advice and information as well as allocating independent advocates to around 10,000 cases created each year. This ensures NYAS can continue to provide the help these children need.

Donate to our Helpline


Call the Helpline

0808 808 1001


Write to us for free:

Freepost - NYAS
Tower House. 1 Tower Road.
Birkenhead. Wirral. CH41 1FF

Do you know

This year we answered more than 20,000 calls for advice and support and received 4,500 referrals online.

  • Calls come from children as young as 7.
  • A third of children who contact us are under the age of 10.
  • A further one third of the children are aged between 10 and 15.

Joe’s Story

“My name is Joe and I rang NYAS when my social worker told me that I had to move from where I was living and return to the children’s home where I had been bullied. I was so unhappy at that children’s home that I had run away and taken an overdose. After a few days in hospital I went to a short term placement. The same day that I rang NYAS one of their advocates came to see me. He listened to me and agreed to tell my social worker about why I was so scared and unhappy about going back to the home. Initially they said they had no alternative but to return me there. The advocate then helped me make a formal complaint. Within an hour of the complaint being received by a senior manager I was told I could move to live with a foster carer. I moved the next day – this would never have happened without NYAS‘ help.”