The NYAS National Helpline is a lifeline to many children and receives around 24,500 contacts a year. The Helpline offers advice and information as well as allocating independent advocates to around 10,000 cases created each year. This ensures NYAS can continue to provide the help these children need.
This year we answered more than 20,000 calls for advice and support and received 4,500 referrals online.
“My name is Joe and I rang NYAS when my social worker told me that I had to move from where I was living and return to the children’s home where I had been bullied. I was so unhappy at that children’s home that I had run away and taken an overdose. After a few days in hospital I went to a short term placement. The same day that I rang NYAS one of their advocates came to see me. He listened to me and agreed to tell my social worker about why I was so scared and unhappy about going back to the home. Initially they said they had no alternative but to return me there. The advocate then helped me make a formal complaint. Within an hour of the complaint being received by a senior manager I was told I could move to live with a foster carer. I moved the next day – this would never have happened without NYAS‘ help.”
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